4 European Jobs.com | Display Job Support Engineer

Job ID: 382243 Job Views: 27 Location: Not Specified, Madrid, Spain Job Category: I.T. & Communications Employment Type: Permanent Salary: 0 Annual Posted: 04.08.2011 : Job Description: Job Title: Resident Support Engineer Type: Permanent Location: Madrid Salary: 50k per year + benefits: Bonus ( 10k), Car ( 6k) and fuel allowance, 22 days holiday OTE 66k. Description: Act as the main My client technical resource in one of our most prestigious customer premises, in all aspect of supporting the My client solution: lab testing and validation, deployment, maintenance operations Troubleshoot and conduct in-depth in depth analysis of system log files and possible causes of issues to resolve customer's problems. Provide transfer of technical knowledge when required Participate to case reports or other technical writing documentation Work with the latest networking/QoS technology in complicated/multi-vendor environments Act as "first mile support" to provide all necessary information to escalation team. Serves as interface between the customer and the support Maintain accurate up-to-date the customer relationship and knowledge base management systems Work in a highly international environment Might request occasional travelling and out-of-hours activities Report to the European Support Manager Requirements: Excellent Service orientated. Experience with customer relationship Excellent knowledge of LAN/WAN environments and network protocols. 2 years hands-on experience with networking LAN/WAN products and environments (Routers, Switches, FWs, network management systems, VoIP, remote accesses devices, etc.) preferably in a large service provider (ISP) or Telco operator, for example from a network operation centre (NOC). Ability to document technical information Excellent English speaking/writing skills Graduate of Computer Science/Engineering Basic knowledge of programming (Scripting) and UNIX/Linux The role includes flexible hours of working and might request periodically on-calls shifts. Spanish mother-tongue level Autonomous, self-learning, orderly and meticulous capabilities Familiarity with mobile networks - an advantage Technical vendors certifications - an advantage Job Requirements:

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